FAQ - Frequently Asked Questions

📦 Orders & Shipping

Q: How long does shipping take?
A: Orders are typically processed within 2-3 business days. Shipping times vary based on your location, but most U.S. orders arrive within 5-7 business days.

Q: What days do you ship?
A: Orders are typically packaged and prepared for shipping from Sunday to Friday. (1st-6th cycle)

Q: Do you offer international shipping?
A: At this time, we primarily ship within the U.S. If you’re outside the U.S., please contact us to see if we can accommodate your order.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details. If you haven’t received an update, please check your spam folder or Contact Us with your Name, Order Number and your Best Email Contact information

🛍️ Products & Custom Orders

Q: Do you offer custom orders?
A: Unfortunately, we do not offer custom orders at this time. However, we plan to offer this service in the future. Please subscribe to our email list to be informed about new product offerings.

Q: Does the The Family of Yah make all their products?
A: We handle every aspect of design and oversee the majority of our product production. However, there are certain items, like books and scriptures, that we source from third-party providers.

📖 Faith & Teachings

Q: Where can I learn more about your beliefs?
A: Simply put we believe the Whole Scriptures to be valid and needed for every believer who follows the Way. You can read our Seed Bits Blog for teachings, insights, and reflections on faith and scripture.

Q: Do you offer resources for deeper study?
A: Yes! We provide a variety of materials to help you on your journey. Check out our blog and product offerings, or contact us for recommendations.

📧 Contact & Support

Q: How long does it take to get a response?
A: We aim to respond to all messages within 24-48 hours. If you don’t hear back, please check your spam folder or resend your message.

Q: Do you have a phone number I can call?
A: At this moment, we are focusing our efforts on responding to inquiries via email. We encourage you to reach out to us with any questions or concerns you may have, and we assure you that we will reply as promptly as we can. If you need further assistance or additional information, please don’t hesitate to Contact Us. Your questions are important to us, and we look forward to assisting you!